Returns and Refunds Policy

At Paisly Treks, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied, we offer a simple and transparent return and refund process.

Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as when delivered.

• To initiate a return, please contact us at [email protected] with your order details.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days after the returned item is received.

• Refunds will be issued through the same method as the original payment (cash on delivery refunds will be issued via bank transfer or store credit, as arranged with you).

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return. These exceptions, if applicable, will be clearly mentioned on the product page at the time of purchase.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving your order.

Late or Missing Refunds

If you haven’t received your refund after the processing period, please check with your bank first. If the issue persists, contact us at [email protected], and we will assist you promptly.